by Aaron
26. March 2011 02:15
Several weeks ago, I posted my experience with Verizon Wireless. They told me that I would hear something regarding my missing credit. As I expected, and you probably did too, I didn't hear anything. I gave them a call to ask what was going on.
The guy this time seemed to be a little more in touch with how things work at his company. He pointed out that I made the request and change after the end of the billing cycle. He then told me how what the previous reps told me was wrong and that they can't go back and change things after the billing cycle has closed.
I'm usually pretty patient, but based on his tone, I suspected they weren't going to do anything. That irritated me a lot. I changed my tone of voice, but the guy assured me that they were going to do something for me because they had promised they would.
They credited my bill with half of what I was expecting. He asked if that was okay, I conceded because I felt like it was a reasonable compromise. It wasn't their fault that we went over our minutes so badly, and the reality is that they didn't have to do a damn thing!
I'm not as happy as I could be, but I'm pleased that they didn't totally blow me off after all of this. Will I continue to use Verizon Wireless? Of course. Will I tell everybody that their customer service is outstanding? Hell no. I'm happy that they did something for me, but I'm disappointed that not all of their staff is trained enough to know about this kind of thing which I suspect happens more often than not.
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